Shipping policy

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UK Delivery
Service Delivery Time Details Cost
Standard Delivery 2–4 working days Free on orders over £100 £4.45 - £9.05
Next Day Delivery 1–2 working days Order cut-off: 2pm (Mon–Fri) £6.95
Europe Delivery
Service Delivery Time Details Cost
Standard Delivery Up to 8 working days Free on orders over €150 £7.99–£21.00
Important:
• Orders over €150 may incur customs duties on delivery.
  • International orders may be subject to local import taxes or customs fees depending on your country.

 


Dispatch Information
UK Orders: Dispatched within 1–2 working days.

Processing Hours: Monday to Friday, 7:00am–2:00pm (UK time), excluding bank holidays.
Orders placed outside these hours are processed the next working day.

INTERNATIONAL ORDERS — IMPORTANT

International orders may be subject to local customs duties, import taxes, or handling fees upon delivery.

Orders above €150 may incur additional customs charges depending on your country.

If an order is returned due to:

• refusal to pay customs fees, or
• incorrect or incomplete delivery address

The original shipping fee is non-refundable.

If you request re-delivery, shipping fees will apply again.

Refunds will be issued for returned items only (excluding original shipping).

For further assistance, please contact our support team.

support@thobesofsultan.com